WoofPack Pet Care – Frequently Asked Questions

Have an FAQ? If there are any questions that you have that you don’t see answered here related to working with WoofPack Pet Care for your dog walking or pet sitting needs in the Wake County area, feel free to email us at hello@woofpackpetcare.com

What areas do you serve?

WoofPack Pet Care serves Raleigh, Cary, Apex, Fuquay-Varina, Holly Springs, and Morrisville. If you are unsure if you are in our service area, just send us an email or give us a call!

Why choose WoofPack instead of your friend's kid or the neighborhood teen?

Great question! One we hear more than any other.

Yes, we are more expensive than the kid you pay $10 to walk your dog or feed your cat.

But, do they have insurance? What happens if they get injured? Will they sue you? Do they have a signed authorization for your vet if something happens? What if money or valuables goes missing, are they bonded?

Or simply, what if they don’t show up? Kids often forget…especially when it’s not their regular j-o-b 🙂

Why should I use a Professional Pet Sitter?

We do more than just send a team of independent contractors out to your house to walk your dog and leave. We train, screen and certify our team of employees to make sure that your pet receives the exercise, love and attention they deserve.

Our team of professional pet sitters will follow your requests to make sure that your pets maintain their routine, get their proper exercise while eating their normal food while remaining in their comfortable environment.

Find out more on how WoofPack makes your pet sitting experience easy. Your pets will be comfortable and relaxed when you return home as if you were never gone…giving you the peace of mind while you’re away from your fur babies.

Can you do more than just the basics?

Absolutely! Whether you work long days or out of town on business or vacation, we’ll make sure your home looks occupied. Your pet sitter can also get the mail, bring in packages, rotate lights/blinds, water plants and take out the trash; giving you one less thing to worry about when you get home.

So who's coming in to my house?

All of our employees go through initial screening, phone interview, in-person interview, background check, Red Cross Pet First Aid & CPR training and on-the-job training. We only hire people we would want in our house 🙂

How do I know what goes on while you're with my babies?

With our all-in-one client portal and mobile app, you’ll receive a notification when your pet sitter arrives, GPS tracking during their visit and a notification upon completion. You’ll also receive a picture, notes and a report card of how the visit went.

What if my pet has an accident?

No worries, we’ll clean it up! When you set up your profile, you’ll let us know where the cleaning supplies are and what cleaning methods you prefer so that when you get home, your home is just the way you left it.

How can I communicate directly with my pet sitter?

Through our all-in-one client portal and mobile app, you can communicate directly with your pet sitter.

Do y'all have insurance?

Yes! We carry the maximum amount of general liability insurance and all of our employees are bonded to ensure your peace of mind. All of our employees are also covered under our worker’s compensation policy. As a proud member of Pet Sitters International, we go the extra mile to give you the peace of mind.

How do I schedule a visit?

If it’s your first time using WoofPack, simply click “Book Now” to set up your initial consultation. After that, you’ll be off and running with the ability to schedule all of your visits at the click of a button. If you’re a current client, simply log in to your client portal and request when you need us!

What is your cancellation policy?

Life happens. Things come up. Plans change. We get it. Which is why we don’t charge a cancellation fee 🙂

Do you have a client referral program?

Yes! We know that when it comes to your home and pets, it’s not easy to trust just anyone. How do we know the neighbor down the street or the person from Craigslist will follow your routine. So when our client’s have a great experience with WoofPack we want to make sure we show our appreciate for their referrals. Any time you refer a friend or family member to WoofPack, your next two visits are on the house!

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